New Patients
At Old South Dentistry, we look forward to welcoming you as a new patient.
Our priority is your oral health, comfort, and satisfaction. Explore this section for information to prepare for your first visit and understand what to expect from our experienced team. We're here to build a lasting relationship and ensure your dental journey is smooth and enjoyable. Your smile's well-being starts here, and we look forward to welcoming you to Old South Dentistry.
What to expect at your first visit to Old South Dentistry
Please arrive 15 minutes early to fill out our forms. Please bring with you:
Valid ID
Please make sure to bring a valid ID, such as a driver's license or passport, for identification purposes at your first visit.
Insurance Card
Having your insurance card ready is essential to ensure that we can efficiently process your insurance information and coverage.
List of Medications
To help us provide the best care, bring a list of any medications you're currently taking, including dosages and frequency.
Method of payment
Please have your preferred method of payment ready for any necessary transactions during your visit.
At your first visit, we will review your dental and medical history, perform a comprehensive examination of your teeth and gums, as well as an oral cancer screening. Often, we will also take any necessary x-rays to complement our examination. We’ll take the time to review our findings with you and talk through your treatment options, so you can make the choice that feels right for you.
Our Office Policies & Financial Options
It is our optimal goal to provide you and your family with the highest quality of dental care, while maintaining a friendly and relaxing environment. To keep our standard of care to a level which best serves your dental needs, we ask that you please observe the following guidelines:
Appointments:
Your appointment is the time specifically reserved for you with our doctor and hygienist. The appointments are considered confirmed at the time of booking. As a courtesy, we will send an email, text, or phone call before your appointment to remind you of the date and time you have reserved.
Cancellation policy:
If you are unable to make your scheduled appointment time, we require two full business days notice to reschedule. This gives us enough time to schedule another patient in your place. When patients give the office enough notice of their need to cancel a scheduled appointment, this time can in turn, be allocated to those patients in pain and need of urgent treatment. In this manner, our office can best serve the needs of ALL patients.
Financial Policy:
We accept cash, cheque, debit, Visa or Mastercard. We also accept most dental benefits plan, including CDCP.
While we are more than happy to help you with the claim, it is the patient’s responsibility to know what is covered in their plan, including any limits to the plan, or changes to pay for any costs not covered by the plan; and to seek reimbursement from their dental plan provider.
If your insurance provider allows, we submit your claims electronically, which allows you to receive your reimbursement within a few days.
Alternatively, we offer direct billing to your insurance, provided that the deductible and/or any portion which is not covered during your visit is paid in full at the time of the appointment.
Whether insured or not, all patients are responsible for the fees for treatment provided.
